01869 320 320 sales@morleys.co.uk

Morleys Group are proud to celebrate our female colleagues. We believe that ensuring equal opportunities supports a strong, healthy and diverse workforce. We recognise the value and skills women offer and we are committed to recruiting, retaining and developing female talent.

Morleys Stores Group is a successful portfolio of eight department stores in Greater London. Originally opening as Morley & Lanceley in 1880, the now named Morleys Brixton department store started selling contract furniture locally to schools and businesses in 1929. As this grew in success and demand increased nationally, the furniture division expanded, moving to its current site in Bicester in the early 1970’s, gaining a reputation for quality school furniture and design under the brand Morleys (Bicester) Ltd. The acquisition of Principal Furniture Ltd in 2005 opened a new route to market selling folding furniture into schools, businesses and community buildings.

We are proud to have 575 women employed across the Morleys Group

We spoke with Kim Young, the longest serving female member of staff at Morleys (Bicester) Ltd and Louise Walker, Store Manager at Roomes Fashion & Home – part of Morleys Stores Group, to find out more about their experiences.

Name: Kim Young

Role: Head of Projects & Customer Service

Location: Morleys (Bicester) Ltd

Length of service: 22 years

 

When did you first join Morleys?

I first started my career with Morleys in 2002 working within the customer service team on a maternity cover contract. I ended up being offered a permanent position and worked within customer services for nearly eight years.

How has your role changed over the years?

I moved into the order fulfilment team and from there progressed into internal sales, working on tender administration. I was promoted in 2011 to the role of Furniture Consultant for the East region of the country, working with key accounts and visiting schools to discuss their furniture requirements. In 2018 I moved into the role of Trade Account Manager, building and nurturing relationships with our trade customers under our Principal Furniture brand. In 2020 I transitioned into the role of Project Manager, using my product knowledge and experience across a broad range of roles in the business to lead the projects team and take ownership of all FF&E project management. I was promoted to the role of Head of Projects and Customer Service in June 2023 and now oversee our strategy for FF&E project delivery and customer experience.

What do you like about your role?

I am really passionate about delivering great customer service and believe nothing is more important than the customer relationship. My current role allows me to utilise my knowledge of the business and my customer experience skills to implement processes I know will ensure we deliver projects to a high standard, on time, and within the client’s budget. I feel I am a valued member of the management team and enjoy inputting into the decisions we make as a business to drive success, growth and customer satisfaction. Always putting our customers first has allowed us to build a good reputation in the market and that is something I am really proud of.

What do you like about working for Morleys?

Throughout my journey with Morleys, the business has supported me both professionally & personally, offering me lots of opportunity along the way. I have worked with many colleagues over the past two decades that have long service records, so it does feel like my second family. As new members join, the Morleys family continues to grow, and I am looking forward to exciting times ahead!

Name: Louise Walker

Role: Roomes Store Manager & Group L&D Manager

Location: Morleys Stores Group

Length of service: 7 years

 

When did you first join Morleys Stores Group?

I joined Morleys Stores Group in April 2018 with twenty-nine years of previous retail, leadership and learning and development experience, originally in the role of Group L&D Manager. Working with over 1200 colleagues across a variety of different roles, and across 8 department stores, I am responsible for the organisation’s L&D strategy and budget. The stores group is a busy, fast-paced, and dynamic business so there is always lots happening, which is exciting, but requires a robust and agile development programme, compliance confidence and a strategy to retain talent and develop leaders.

How has your role changed over the years?

In August 2020 I took on the role of Store Manager at Roomes Fashion & Home, a 30,000 square foot department store in Upminster, Essex, part of the Morleys Stores Group. The store has a wide range from fashion, beauty, and homewares through to toys and luggage.  We work with a wonderful portfolio of quality brands such as Estee Lauder, Clarins, Ralph Lauren, Boss, Reiss, and many more! I retained responsibility for Learning and Development across the group, and developed courses, workshops and a unique e-learning platform called ‘The Morley’s Academy.’ So, I have a varied and exciting role within the Morleys Stores Group that keeps me on my toes!

What do you like about your role?

I am so passionate about L&D and the customer experience, so my hybrid role allows me to utilise all my training and expertise in developing people and training programmes, alongside my customer service skills to ensure we ‘wow’ our customers right from the moment they walk through our door. We have many loyal customers who visit Roomes regularly and I really enjoy the relationships I form with them. Listening and using their feedback is key to our success at Roomes and with the talented Roomes team around me, together we curate an offer that matches their expectations. I love coaching my team, and mentoring and supporting colleagues across the group is the cherry on top of my work cake! It ensures we are developing a healthy pipeline of future leaders through our people plan.

What do you like about working for Morleys?

The group has values that resonate with me, being part of the community, valuing our customers and striving to deliver the best experience for them through our people. I believe that in learning you will teach, and in teaching you will learn, and ultimately it is teaching and learning that inspires growth. Working for Morleys Stores Group has enabled me to develop and grow and deliver on my own personal aspirations, and through the L&D work we do across the group we enable personal development so all our colleagues can achieve their full potential.

The Morleys Group is proud to be an equal opportunities employer. Through our recruitment policies and L&D programmes, we actively ensure we are inclusive and free from bias. We promote and support an inclusive workplace culture and diversity. Through mentoring we help to grow and develop our people and encourage a healthy work-life balance.

As we celebrate all the wonderful women across the globe today on International Women’s Day, we would like to take this opportunity to thank all 575 women across the Morleys Group for their passion, hard work, and commitment to our businesses. Together we are a strong and diverse team providing best in class service to our customers across the UK.

If you have an education project in the pipeline and would like to know more about the benefits of working with Morleys and the service we offer as FF&E design consultants, please get in touch, we would love to hear from you.

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